No refunds or exchanges will be granted unless the activity is cancelled by Exploramer. In this case, the buyer must go to the ticket office or contact us at (418) 763-2500.
Exploramer reserves itself the right to cancel outdoor activities (sea excursion, fish harvesting activity, etc.) without notice due to weather conditions or if the number of passengers on the boat is insufficient (at least 4 persons required).
In this case, you can choose to postpone your activity later depending on the remaining availability or to have the entire price of the activity refunded. Payment remains applicable for all others activities.
If you bought a Combo, the payment for the visit of the museum and the Aquarium remains applicable at the « À la carte » rate (different from package price). If you bought a Trio, your booking will be modified for the corresponding Combo package and the price difference will be refunded.
The refund will be made on a debit or credit card as soon as possible. If you wish to postpone your activity to a later date, a credit to your customer account may be granted instead of a refund.
Exploramer reserves itself the right to change the schedule or to cancel guided tour and touch pools activities without notice. Both activities are included when purchasing museum and Aquarium tickets, and are not eligible for a refund or discount as the self-guided tour of the museum and Aquarium is at the same rate.
For the day camp, we do not refund the activity if a child is sick.
If you need to cancel your visit due to the COVID-19 pandemic, contact Exploramer at (418) 763-2500 to find out if your situation is eligible for a refund.